General consumer information and contacts
This page of the website provides links to a range of information to assist customers who are considering installing solar panels.
NSW Fair Trading
- Guide to installing solar panels for installers
- Guide to solar panels for customers
- Consumer protection information, complaints about workmanship and enquiries shoule be directed to NSW Fair Trading or call 13 32 20 and select "home building enquiries".
Network Businesses
- Endeavour Energy (formerly known as Integral Energy) customer contact number 131 003.
- Ausgrid (formerly known as EnergyAustralia) call centre number 131 535.
- Essential Energy (formerly known as Country Energy) 'energyanswers' number 1800 ENERGY or 1800 363 749.
The Clean Energy Council
- Consumer guide for solar PV
- Find a CEC accredited installer - Solar PV systems installed and connected after 1 January 2010 must be installed by a person, who at the time of the installation had a Grid-connect Design & Install accreditation from the Clean Energy Council. The Clean Energy Council can be contacted on 03 9929 4100.
- Information on Approved Grid Connect Inverters and solar photovoltaic (PV) modules suitable for installation under the Commonwealth Government scheme
Level 2 accredited service providers
- Once the solar PV system or wind turbine is installed, customers must ensure that only a suitably qualified person connects the installation to the electrical wiring on their property, e.g. to their switchboard. A list of Level 2 accredited service providers who may provide this service is on the Department of Trade & Investment, Regional Infrastructure and Services website or call 9895 0008.
Planning NSW
- General planning information or enquiries or call (02) 9228 6111.